FAQs

Find answers to common questions in our FAQ section below. 

What is your return policy and product warranty?


Our products can be returned, as long as they are unused and in their original packaging within 30 days of receipt. The buyer is responsible for paying the return shipping costs. To arrange a return, email us anytime at meow@kubaandleia.com. All our products come with a one year warranty as standard. Please check our terms & conditions for more information.




Do you ship to my country?


Countries we ship to are detailed below. However if your country isn't listed feel free to email us and we'll see if we can arrange special shipping for you. You can reach us at meow@kubaandleia.com. Our partners based in Helsinki, Finland also sell products to specific markets. Their website is www.felis.fi and the list of countries they ship to is as follows: Please note, as the LitterPod® is not being manufactured at this time, we're not clear which markets we will be able to ship it to. Once we know more we will update this page.




How much does shipping cost and how long does shipping take?


UK orders are normally free of charge and delivered within three working days. But there are options for speedier delivery times. Shipping costs and estimated delivery times for all overseas orders are calculated at checkout. Please note all international orders are tracked.




Is catnip and matatabi safe for cats?


Yes. Catnip and matatabi has been a favourite delicacy of big and small cats for thousands of years. We've also written a blog that looks at the research based on peer reviewed studies on this, which you can read here.




When will the LitterPod® be available?


We will be contacting customers who have signed up to be notified in September or October 2021. We will be making units on a made-to-order and on a first-come-first-served basis. All LitterPod's will be manufactured, assembled and quality checked from our studio in South Oxfordshire, England.




What are the dimensions of the LitterPod®?


The LitterPod® is 596mm wide x 585mm high x 450mm deep.




Is the laser toy included with the BrushPod® safe?


It is. It has a 1milliwatt laser which is eye safe.




How long does the catnip / matabi last?


Unopened catnip should stay fresh for up to a year. Once opened it can last for a few months, but potency will wane over time. You can generally tell when it's fresh as it has a woody and minty aroma.




What is the BrushPod® made from?


It is made from Thermoplastic Polyurethane (TPU) and Acrylonitrile Butadiene Styrene (ABS). Very common and widely recyclable materials.




What are the dimensions of the BrushPod®?


The BrushPod has a diameter of 110mm and is 175mm high.




Do you ship to the EU?


We do. Shipping is calculated at checkout. All our products are shipped from the UK. As the UK is no longer part of the EU, it is possible a VAT import duty may be required from the shipper as it's handed over to your local courier in your country. Please note, orders we've shipped to the EU to date have not incurred any additional charges so far and we provide full and detailed customs information.




Where will I be able to buy the LitterPod®?


The LitterPod® is exclusive to Kuba & Leia and will only be available through this website (www.kubaandleia.com) and our partners based in Finland (www.felis.fi). Please be aware there are a number of fake advertisments on social media that are not affiliated with us, are scams and should be avoided. We politely ask you not to contact us if you have purchased from a fake website. Please report them to Facebook and request a refund from your Credit Card provider or PayPal.





Product Guides & Downloads

Lost your instructions? Want a cool cutting guide? Click the icons below to download.